Payment Policy

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At THE VEYLOR AGENCY, we operate with clarity, professionalism, and structure. Our goal is to ensure every client relationship begins with aligned expectations and a smooth, transparent payment process.

1. Deposit Requirements

A non-refundable deposit is required to secure all service bookings.

• Foundation Tier: 25% deposit
• Premier Tier: 30% deposit
• Executive Tier: 40% deposit
• À La Carte Services: 50% deposit
• Strategic Advisory: 40% deposit

Work does not begin until the deposit has been received and your start date has been confirmed.

2. Remaining Balance

Your remaining balance is due according to your selected payment option:

• Pay in Full — due before work begins
• Split Payment Plan — the remaining balance is split into scheduled payments coordinated before service begins
• All balances must be paid before final deliverables are released

3. Accepted Payment Methods

We accept:

• Debit & Credit Cards
• ACH
• Bank Transfer
• Online Invoice Payment (via your client portal)

Cash App, Venmo, and Zelle are not accepted for agency services.

4. Missed or Late Payments

If a payment is missed or declined:

• A 24-hour grace period is given
• After 24 hours, a 5% late fee is applied
• After 48 hours, work pauses until payment is resolved
• Chronic missed payments may result in termination of services

5. Service Holds & Rescheduling

If you need to adjust your start date or pause your project:

• Deposits remain non-refundable
• You may reschedule once within 14 days, depending on availability
• Additional holds require a new deposit

6. Refunds

All payments made to THE VEYLOR AGENCY are final and non-refundable, including deposits and completed milestone payments.

Because our work involves time, labor, and strategic execution, refunds are not offered under any circumstances.

7. Project Scope & Additional Charges

Your package includes only what is listed in your selected tier or à la carte service.

Requests outside of your agreed scope will be billed at the current hourly or per-service à la carte rate and must be paid before the additional work begins.

8. Final Deliverables

Final documents, workflows, SOPs, or system access will only be released once your account balance is paid in full.

9. Billing Transparency

Clients receive:

• A detailed invoice
• Payment schedule
• Confirmation receipts
• Access to all billing records through their client portal